{"id":151,"date":"2022-03-22T22:32:01","date_gmt":"2022-03-22T22:32:01","guid":{"rendered":"https:\/\/buenavistasac.com.pe\/noticias\/?p=151"},"modified":"2022-03-22T22:32:01","modified_gmt":"2022-03-22T22:32:01","slug":"libro-de-reclamaciones-se-reduce-a-15-dias-la-respuesta-a-reclamos","status":"publish","type":"post","link":"https:\/\/buenavistasac.com.pe\/noticias\/libro-de-reclamaciones-se-reduce-a-15-dias-la-respuesta-a-reclamos\/","title":{"rendered":"Libro de Reclamaciones: Se reduce a 15 d\u00edas la respuesta a reclamos"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Ley que modifica la Ley 29571, C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, reduciendo el plazo de atenci\u00f3n de reclamos de los consumidores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Art\u00edculo 152.- Entrega de libro de reclamaciones<\/strong><br>\u00abLos consumidores pueden exigir la entrega del libro de reclamaciones para formular su queja o reclamo respecto de los productos o servicios ofertados. Los establecimientos comerciales tienen la obligaci\u00f3n de dar respuesta a los reclamos y las quejas en el plazo establecido en el art\u00edculo 24.1 del presente c\u00f3digo y de remitir al Indecopi la documentaci\u00f3n correspondiente al Libro de Reclamaciones cuando este le sea requerido. En los procedimientos sancionadores, el proveedor denunciado debe remitir la copia de la queja o reclamo correspondiente junto con sus descargos.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Disposiciones complementarias finales<\/strong><br>La presente ley entra en vigencia a los sesenta (60) d\u00edas calendario contados a partir del d\u00eda siguiente de su publicaci\u00f3n en el diario oficial El Peruano.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Descarga la resoluci\u00f3n aqu\u00ed:<\/strong> <a href=\"https:\/\/busquedas.elperuano.pe\/download\/url\/ley-que-modifica-la-ley-29571-codigo-de-proteccion-y-defens-ley-n-31435-2050405-1?fbclid=IwAR0w6cA9MhqqGm6Xz4feSCPVDywXI4iKeAZNiIXAKal1t4cR-SvbRE4HWPE\">https:\/\/busquedas.elperuano.pe\/download\/url\/ley-que-modifica-la-ley-29571-codigo-de-proteccion-y-defens-ley-n-31435-2050405-1?fbclid=IwAR0w6cA9MhqqGm6Xz4feSCPVDywXI4iKeAZNiIXAKal1t4cR-SvbRE4HWPE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ley que modifica la Ley 29571, C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, reduciendo el plazo de atenci\u00f3n de reclamos de los consumidores. Art\u00edculo 152.- Entrega de libro de reclamaciones\u00abLos consumidores pueden exigir la entrega del libro de reclamaciones para formular su queja o reclamo respecto de los productos o servicios ofertados. Los establecimientos comerciales &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/buenavistasac.com.pe\/noticias\/libro-de-reclamaciones-se-reduce-a-15-dias-la-respuesta-a-reclamos\/\"> <span class=\"screen-reader-text\">Libro de Reclamaciones: Se reduce a 15 d\u00edas la respuesta a reclamos<\/span> Leer m\u00e1s &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":152,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-151","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aduanas"],"_links":{"self":[{"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/posts\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/comments?post=151"}],"version-history":[{"count":1,"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/posts\/151\/revisions"}],"predecessor-version":[{"id":153,"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/posts\/151\/revisions\/153"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/media\/152"}],"wp:attachment":[{"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/media?parent=151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/categories?post=151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buenavistasac.com.pe\/noticias\/wp-json\/wp\/v2\/tags?post=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}